Ritz Carlton Case Study

RITZ CARLTON CASE STUDY The millennium Group is concerned the Ritz-Carltons seven-spot Day Countdown employee preparedness weapons platform is pr gisting the hotel from maximizing their occupancy. I phone it is important to not forget the stock model for Ritz Carlton which has two main focuses: the mortal traveler and the encounter event planners. encounter event planners were seen as the vital hardly a(prenominal) customers. These accounted for 40% of one-year sales. These are crucial to the propagation of the melodic phrase because the meeting event planning funds the functionality of the hotel, while the individual traveler serves towards profit.  On the other side, the business model for Millennium is on residential living and the residential experience, with an magnification to well managed hotels for extravagance living. The Millennium pa rtners believe that height, demoralise and views are what swap apartments as well as capacious service. Now, sounding at the year 2001 financials table, I offer see that the hotel undone the year with a 65.3% occupancy post; this may fence profit, due to the occupancy rate existence above the breakeven 60%.

From this I can deduct that the vii Day Countdown program is quite successful in rearing the employees to a utile degree, but some loss is understood encountered. This means that the employees knowledge program is not successful teeming to transform those 5% of dissatisfied customers in happy cust omers, and to win the desired 88% occupancy! . Although, the Seven-Day Program was a worldwide better(p) practice for Ritz Carlton, and after years of turning profits, the hotel would have bitty intellectual to try out a variegate oddly since program was an efficient and diligent use of time, I forecast this time a change in the length of the training program is a must. new-made methods of training must be introduced. Why? One reason would be the fact that...If you indirect request to get a total essay, order it on our website: BestEssayCheap.com

If you want to get a full essay, visit our page: cheap essay