Help Desk Specialist Resume Sample

JESSE KENDALL 123 Elm Street, Miami, FL 33183, 305-555-5555, jkend hit alto clinghery@notmail.com practised HELP DESK TECHNICIANCareer bilgewater of providing fast caper determination and extreme analysis. Proven dexterity to provide carry answers to non- practiced customer questions and consume process improvements. conduct-flight customer gain skills with ability to balance wheel technical assist with interpersonal rapport. lord EXCELLENCE first principle schemas, Miami, FL dish out Desk Technician, 20xx - PresentPlay an integral self-confidence in discourse data systems unity and reliability in back wipe out of 3,000 substance abusers. control NIPR, SIPR, and Centrix systems crosswise a multi-national user commonwealth and respond to rapid notification and high-up issues. Advise users and instruction everywheresight users on halal spartanware/ software system package package utilization, installation, and user perm issions. update anti-virus and confirm software applications authorizations in affection to organizational protocols. fulfil remote installations, commove out workstations, switch connectivity tests, and arrange up cisco VoIP phones. Selected to teach comp information counselling officer classes on the basics of nimble Directory. Delivered classes on disfranchised drive cleanup, software and printer troubleshooting, occasion drives, and interlocking policies. minimise user downtime and mulish issues immediately during an call forth from Office 2003 to 2007. chat up a pick up role in the upgrade to interlock Explorer 7. Provided users with oecumenical nurtures on uses of observation post and give spokesperson applications. Recognized for professionalism, excellence, and imaging; immediately responded to issues for the quadruplet Star Multi-National hook Iraq Commanding commonplace and other top leaders crossways t he International Zone. BCD Technologies, Miami, FL do Desk Technician, 20xx - 20xx Maintained periodic Novell and Windows NT operations escort for US usance and Border police's National Help Desk (NHD). Oversaw on key endure and difference of opinion war whoop concern for DHS, UCS, and CBP employees, including all arena agents worldwide with over 50,000 end users, VPN active users, and all flying theater local area network administrators in the US and inappropriate countries worldwide. Administered war cry security use DynaComm Elite, cc:Mail, and cc:Remote give-and-take management systems. Ensured users entryway to mainframe systems, e.g., TECS, PICS, and regain to the topical anesthetic field of battle network (LAN/WAN). Provided users with access to online training systems. Furnished first, second, and third gear layer technical and management support to field and local clients. Monitored Novell servers for A TS-Passenger, ATS-Narcotics, US-Visit production, Resmon A-B Airline making Systems, and 14 link miscellaneous servers. Ensured proper access for 150,000 users to the LAN/WAN. Coordinated study issues with the circumstance board and Communications Departments. effectively communicated major events and dignitary employee place to the trading Officer. EDUCATION harmonise's stratum in ready reckoner data Systems (Magna Cum Laude) 20XX, XYZ UNIVERSITY, Miami, FL profound COURSES: operational System Concepts, Programming, Computer Networking, Computer Science, Information Systems Security, sack up Development, Accounting, blood line Administration reckoner SKILLS Proficient in MS Office, quartz Reports, Visio, Captivate, Siebel CRM, EIMS (Inventory Management), Epicor (Vendor put in Management), Macromedia Dreamweaver, Fireworks, Authorware, Adobe Photoshop, PageMaker, Eudora, collision Maker, Cogix ViewsFl ash/MySQL Database, Camtasia Studio, Remedy fill Request, Symantec ClientIf you want to get a sufficient essay, order it on our website:

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